Thank you for shopping with ESF. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Exclusions:
Please note that certain items are not eligible for return due to hygiene and safety reasons, including but not limited to:
- Personal care products
- Intimate apparel
- Health and wellness items
Additionally, items that are customized or made-to-order may not be eligible for return unless they are found to be defective or damaged upon arrival.
Return Process:
To initiate a return, please follow these steps:
- Contact our customer service team within 7 days of receiving your order (broken/damage) to request a return authorization. You can reach us at +923136050457
- Provide your order number and details of the item(s) you wish to return.
- Our customer service team will provide you with a return authorization number and further instructions on how to proceed with your return.
Return Shipping:
Customers are responsible for the return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [Customer Service Email/Phone Number]. We are here to assist you and ensure your shopping experience with us is a positive one.
Thank you for choosing ESF.